Pamela Enos from Bettws, South Wales is registered blind, but still enjoys playing bingo – with assistance through electronic machines.
The 62 year old visited the Mecca Bingo hall in Cwmbran with her daughter Sam Davies for the first time – after being attracted by the free bingo night on offer.
The decision to do so has left her feeling “humiliated” after what happened at the hall.
She was charged to play bingo – despite it being free for everyone else.
When Mrs Enos (who has been registered blind for five years due to glaucoma rendering her completely blind in one eye and with limited sight in the other) asked for an electronic bingo terminal, she was told that she would have to pay.
Mrs Enos said: “I would not have gone had I have known, it was very humiliating as everyone else could pay for free.
“But I was left with no choice but to pay £15 as I can’t see the paper books.”
Her daughter, Mrs Davies, explained that she asked to speak to management and also showed them her mum’s document in order to prove that she was registered blind.
But she said: “They kept saying that on a free night you can only get paper books. But I think if you have proof that you’re registered blind, then Mecca Bingo should supply the electronic version as it is discrimination.”
A spokesman for Mecca Bingo said: “Due to the way our electronic bingo terminals work, we operate under certain technical constraints which means we are only able to offer free bingo on paper.
“We can only apologise that this wasn’t communicated to this particular customer in advance.
“We would like to invite this lady back to the club as our guest, so that we can personally explain the technical reasons behind our policy and to apologise for any distress this has caused.”