About Lucky Louis
Lucky Louis has been around since 2018 and is operated by SkillOnNet, a platform that powers quite a few mid-level online casinos. It holds licences from the UK Gambling Commission and the Malta Gaming Authority, which puts it on a solid regulatory footing.
The site makes a strong first impression, with a bright modern design, a friendly moustachioed mascot, and some quirky features such as having some of the site’s games represented as paintings hung on the mascot’s wall. While there are some sticking points, in most areas, the site backs up the strong visuals, providing a big games catalogue, effective mobile performance, and a reliable banking system.
How we rated Lucky Louis
- Offer Quality – 4/5 – Decent spins bonus, daily promos, loyalty perks
- Payment Methods – 5/5 – All the usual options, e-wallets supported
- Game Choice – 4/5 – Thousands of slots, solid live casino section
- Navigation – 3/5 – Clear UI and menus, login required for full access
- Mobile Product – 3/5 – Works well on browser, no app though
- Customer Support – 2/5 – Live chat behind login, support hours unclear
Design & User Experience
We touched on the design elements above, and while this site is fun to look at, navigation between the various sections is not straightforward. The home page is a bit crowded and the Game Browser option doesn’t let you filter by provider, RTP or volatility. Another issue is that much of the content, like the promotions section and even the live chat feature, is locked unless you’re logged in. That’s not ideal if you want to check out the site before signing up.
Bonuses & Promotions
The welcome offer at Lucky Louis comes in the form of bonus spins. We have an exclusive offer, which means you get more spins on a fantastic Big Bass game. You have to use the spins on that particular slot and the winnings are subject to a higher-than-industry-average x60.
Outside of the welcome deal, Lucky Louis runs daily promotions including reload bonuses, free spins, cashback offers, and prize draws. You also collect points as you play, which help you level up through the VIP Club, although you can’t start climbing the rankings until you’ve been invited to join, and a lot of players may find that frustrating.
The promotions here are steady rather than flashy. It’s not the kind of site that runs huge headline events every week, but there’s usually something going on that’s worth checking out.
Wagering Requirements
This is where things get a bit problematic. The free spins from the welcome offer have a x60 wagering requirement on winnings, which is considerably higher than average. It means if you win £5 from your free spins you’ll need to wager £300 before you can withdraw that cash. And you’ll need to do it within 30 days, or the bonus funds and any winnings will expire.
And, as always, not all games contribute equally towards meeting these requirements. Some slots only count for a percentage, and others are excluded entirely. Table games usually don’t count at all. That’s fairly standard, but it does mean you’ll need to check the small print.
Games Available
The game library is definitely the site’s strength. There are over 2,800 titles available. Most of these are slots, but there’s also a decent mix of table games, scratchcards, and live dealer options. Slot fans will find all the major developers represented, including NetEnt, Microgaming, Play’n GO, Yggdrasil, Big Time Gaming, Pragmatic Play, and Red Tiger. There are classic fruit machines, modern video slots, Megaways games, and a handful of branded titles as well.
There are some jackpot titles among the slot collection, although no dedicated jackpot section, so you’ll have to search for them, and the lack of a search bar doesn’t make this easy. It’s particularly strange that the 15 video poker titles on the site have their own section, whereas the jackpot games are hidden away.
It is easier to find the live casino options. Blackjack, roulette, baccarat, and a handful of game shows are all on offer. And there’s a selection of alternative games made up of scratchcards, plinko, Sic bo and puzzle titles, to offer a break from the slots action.
Mobile Version
Lucky Louis doesn’t offer a native app for iOS, although there is a link to an Android app buried in the FAQ section. In any case, the mobile version of the website is fully responsive and works well in-browser. The layout adapts nicely to smaller screens, and the game selection is almost identical to what’s available on desktop.
You can play slots, join live tables, make deposits and withdrawals, and contact support all from your phone. The menus are collapsible and touch-friendly, and even games with heavier graphics load without too much trouble, and overall the mobile browser experience is good enough for most players.
Deposits & Withdrawals
Lucky Louis supports most of the popular payment methods used in the UK, including the familiar choice of debit cards, along with PayPal, Neteller, Skrill, and Trustly. There are no fees or unecessary delays in deposits or payouts, although you’ll need to complete identity verification (KYC) before your first withdrawal, which is pretty standard.
The site doesn’t advertise withdrawal limits clearly, but most users won’t hit any caps unless they’re trying to cash out thousands at a time. Just be aware that if you haven’t verified your documents, your withdrawal could be delayed.
Trust, Security & Support
Lucky Louis is fully licensed by the UKGC, so it meets the basic standards for safety and fairness, and as you’d expect, uses SSL encryption and audited, certified RNGs. There are responsible gambling tools built in, including deposit limits, timeouts, and self-exclusion options, which you can access through the Responsible Gambling link at the foot of the home page or by contacting the support team.
Speaking of support, it’s available via live chat, phone, and email, but only once you’re logged in. This can be a bit of a pain if you’re having trouble accessing your account or want to ask something before signing up. Response times vary and the site is not clear on the hours of availability, which isn’t very helpful.
Final Thoughts
Lucky Louis doesn’t try to be the biggest or boldest online casino out there, and that’s probably a good thing. It focuses on offering a well-rounded experience with a huge selection of games, solid support, strong mobile performance and fresh looking design.
It’s not perfect. The high wagering requirements on free spins are definitely a negative, and support could be a bit more accessible. But if you’re a slots fan looking for a modern slot-heavy site that gets most of the basics right, it could fit the bill.
