About Mr SuperPlay
Mr SuperPlay is a newer name in the UK casino market, having launched in 2017. It’s operated by ProgressPlay Limited, a casino platform that’s behind quite a few white-label brands. That setup gives it a decent game library and access to regular promotions, but it also means there’s not much to set it apart from the pack.
Still, for players who like simplicity and a straightforward interface, Mr SuperPlay could hold some appeal. There are over 1,000 games, some solid mobile compatibility, and a few decent payment methods. On the flip side, support is minimal, the wagering terms are a bit rough, and there’s a definite sense that this is a bit of a template casino.
Having said that, it has had a pretty nice rebrand recently, which makes it look a little niftier than some of its stablemates.
How we rated this site
- Offer Quality – 3/5 – Modest welcome offer with high wagering and few frills.
- Payment Methods – 3/5 – Covers most options but fees are a negative.
- Game Choice – 4/5 – Good choice in slots and live tables.
- Navigation – 3.5/5 – Basic layout does the job.
- Mobile Product – 4/5 – Mobile browser but no app
- Customer Support – 2/5 – Live chat exists, but it’s not very helpful.
Design & User Experience
The site takes a bare-bones approach to design. There’s no specific theme or narrative holding it together. The logo and name suggest something flashy, but the reality is a fairly basic blue-and-black UI that feels like it could belong to any site. Although it is aesthetically pleasing for a PP site!
From a practical standpoint, that’s not all bad. Everything is where you expect it to be: top tabs for casino, live casino, promotions, and so on. Loading is fast, pages are clean, and you can get into a game within a couple of clicks. But it’s not visually memorable, and there’s little to no gamification or personality injected into the experience.
Search and filtering tools are fairly minimal. You can sort by provider and game type, but if you’re trying to dig into features like volatility, pay lines, or themes, you’re stuck scrolling. It’s fine if you know what you’re after, but not much help for players browsing something new.
Bonuses & Promotions
The welcome offer is better than your average Progress Play; you get a 150% match up to £150! The spins are tied to a set slot and wagering requirements are a bit steep. It’s a common setup for the platform, and if you’ve played at similar sites, you’ll probably recognise the format.
Once you’re a registered player, the site does roll out a steady stream of short-term offers. These include cashback weekends, daily deals, leaderboard competitions, and some ongoing tournaments. Most of them are recycled across the network, though, so don’t expect anything unique to this brand.
The loyalty programme is generic, with points gained through spending, unlocking new levels that grant small perks. It’s a decent addition.
Wagering Requirements
This is one of the major sticking points. Wagering on bonus funds is typically x50 the bonus amount, which is pretty high. Free spins come with similar or even stricter conditions. Add to that some tight expiry windows (often seven days) and game contribution and it becomes clear that this isn’t a site built for bonus value. Casual players might not notice or care too much, but you might be put off if you’re experienced.
Games Available
This is one of the stronger points for the site. There’s a genuinely solid game library, with over 1,000 titles and a good spread across categories. Slots dominate, and the selection includes heavy-hitters from NetEnt, Microgaming, Big Time Gaming, Pragmatic Play, and Elk Studios. There’s a good mix of Megaways, branded slots, and classic three-reelers.
There are also progressive jackpots, including the likes of Divine Fortune and King Cashalot, though again, they aren’t prominently featured. You’ll have to go hunting for them.
Live casino games are supplied mostly by Evolution, which means high-quality streams and a wide selection: blackjack, roulette, baccarat, and plenty of game-show style options like Crazy Time and Dream Catcher (see my deep dive into live game shows for more information). It’s a decent live product overall. The drawback is that navigation between game types is a little flat.
There is also Bingo now, as provided by Playtech/Virtue Fusion.
Mr SuperPlay Mobile
There’s no mobile app for Mr SuperPlay, but the browser version works fairly well. It adapts quickly to smaller screens, buttons are easy to tap, and load times are generally smooth. It doesn’t have a flashy interface, but everything important is accessible.
That said, some of the menu layouts feel slightly cramped on older phones. And the lack of a dedicated mobile lobby or exclusive mobile offers means the experience isn’t optimised for those on-the-go as well as it could be.
Deposits & Withdrawals
Mr SuperPlay supports most of the common UK payment methods: Visa, Mastercard, PayPal and Trustly are all available.
Deposits are instant and withdrawals are processed within 24 hours, although depending on your banking method, you might wait another 1 to 3 working days. Also, unlike many UK casinos, Mr SuperPlay charges a flat £2.50 withdrawal fee, which feels pretty outdated and unnecessary.
KYC checks are required, as expected under UK law, but the process is clunky. Verification only kicks in when you try to withdraw for the first time, not at sign-up, and the site doesn’t do a great job of warning you about this when you sign-up.
Trust, Security & Support
The site is fully licensed by the UK Gambling Commission, so it meets all regulatory requirements for data protection, fair play, and player fund segregation. SSL encryption is standard, and self-exclusion and deposit-limit tools are available via the safer gambling portal.
But support is a weak point. Live chat is supposedly 24/7, but actual response times vary wildly. It’s often outsourced and script-heavy, so complex queries might be left hanging. The FAQ section is basic, more like a placeholder than a true help resource.
As for player feedback, it’s mixed with some good and bad. There’s some love for the range of games and layout, but also criticism over slow withdrawals.
Final Thoughts
Mr SuperPlay is another Progress Play casino in a crowded field. It has a decent game selection, some reliable providers, and decent mobile performance. But it’s weighed down by high wagering terms, limited support, and that odd withdrawal fee.
If all you want is somewhere to play a few well-known slots or dip into some Evolution live tables, it’ll do the job. There might be better out there though.
